Refund and returns

Last updated: [date of publication]

Overview

Thanks for supporting Proud 2 Play. Every purchase helps LGBTQIA+ inclusion in Australian sport. This policy explains what you can return, how refunds work and how to get in touch. Nothing in it limits your rights under the Australian Consumer Law.

Change of mind

You can return merchandise within [30] days of delivery if it is unused, unwashed and in its original packaging. We refund the item price. Postage is not refunded, and you pay the cost of sending it back.

Faulty or wrong items

If an item arrives faulty, damaged or not as described, contact us within a reasonable time with your order number and a photo. We will repair, replace or refund it, and cover the return postage.

Online courses and digital products

Online courses and other digital products are available straight after purchase, so we do not offer change-of-mind refunds once you have accessed them. If a course does not work as described, tell us and we will fix the problem or refund you.

How to return an item

• Email hello@proud2play.org.au with your order number and the reason for the return.
• We will reply with the return address and next steps.
• Please wait for our reply before sending anything back.

Refunds

Once we receive and check the item, we refund your original payment method. Refunds usually appear within [5 to 10] business days, depending on your bank.

Donations

Donations are made through our donation page, run by Raisely, and are covered by a separate policy. Contact us if you have a question about a donation.

Questions

Contact us at hello@proud2play.org.au. We aim to reply within two business days.